Standard Promotion & Entrant Terms and Conditions

Last updated: September 2026

1. ABOUT THESE TERMS

These Standard Promotion & Entrant Terms and Conditions ("Terms") apply when you enter a raffle, lottery, prize draw, free draw, prize competition or other prize-based fundraising campaign (a "Promotion") operated using the RaffClub Platform.

Each Promotion is operated by the charity, not-for-profit organisation, community organisation or other eligible organisation identified as the promoter on the relevant Promotion page (the "Promoter").

The specific information displayed on the relevant Promotion page ("Promotion Page"), together with these Terms, constitutes the terms and conditions applicable to that Promotion.

The Promotion Page will identify or specify, where applicable:

• the Promoter;
• the Prize;
• eligibility requirements;
• age requirements;
• geographical restrictions;
• opening and closing dates;
• the price of a paid Entry or ticket;
• any RaffClub Platform Fee;
• any applicable free entry method;
• the maximum number of Entries;
• whether the Prize is guaranteed;
• the draw date;
• the method of winner selection; and
• any additional conditions applicable to the Promotion.

If there is a conflict between these Terms and specific terms clearly stated on the Promotion Page, the Promotion-specific terms will apply to the extent of that conflict, subject always to Applicable Law.

By entering a Promotion, you confirm that you have read and agree to be bound by these Terms and the applicable Promotion Page.

2. ABOUT RAFFCLUB

RaffClub Limited is a company incorporated in England and Wales under company number 16045870, whose registered office is at 2nd Floor, Maritime Place, Quayside, Chatham Maritime, Kent ME4 4QZ ("RaffClub", "we", "us" or "our").

RaffClub provides the technology platform used by Promoters to create, administer and manage Promotions.

The RaffClub Platform may provide technology and services including:

• Promotion hosting;
• Entry and ticket processing;
• payment functionality;
• electronic Entry generation;
• random winner selection technology;
• Entrant communications;
• winner administration tools;
• reporting; and
• other related fundraising technology.

Unless RaffClub is expressly identified as the Promoter on a particular Promotion Page, RaffClub is not the Promoter of the Promotion.

The Promoter is responsible for the operation of its Promotion, including its legal and regulatory compliance, the accuracy of Promotion information, the Prize and fulfilment of the Prize.

RaffClub's provision of technology does not constitute legal or regulatory advice and does not constitute confirmation that a particular Promotion may lawfully be operated in any particular manner or jurisdiction.

3. ELIGIBILITY

Eligibility requirements may vary between Promotions.

You must satisfy all eligibility requirements specified on the applicable Promotion Page at the time you enter and, where relevant, at the time a Prize is awarded.

Unless otherwise expressly stated on the Promotion Page, Entrants must be 18 years of age or over.

A Promotion may impose additional requirements, including:

• geographical or residency restrictions;
• minimum age requirements;
• restrictions relating to employees, trustees, directors, officers or representatives of the Promoter or RaffClub;
• restrictions relating to persons directly involved in the administration of the Promotion; or
• other reasonable eligibility requirements.

The applicable eligibility requirements will be stated on the Promotion Page.

The Promoter may require reasonable evidence that a Winner satisfies the applicable eligibility requirements before awarding the Prize.

An Entry may be declared invalid where the Entrant did not satisfy the applicable eligibility requirements.

4. HOW TO ENTER

The available methods of entering a Promotion will be specified on the Promotion Page.

Depending on the nature and legal structure of the Promotion, Entries may include:

• paid Entries or tickets purchased through the Platform;
• free postal Entries where available or required;
• another free entry method;
• competition-based Entries; or
• another lawful entry method specified by the Promoter.

You must follow the applicable Entry instructions.

Incomplete, illegible, fraudulent, automated, duplicated or otherwise invalid Entries may be rejected.

Where an Entrant purchases multiple Entries, each valid Entry will be entered separately into the Promotion unless the Promotion Page expressly states otherwise.

5. PAID ENTRIES

Where a Promotion permits paid Entry, the price of each Entry or ticket will be clearly displayed on the Promotion Page before purchase.

The number of Entries purchased and the total amount payable will be displayed before payment is completed.

Payment may be processed through RaffClub and/or an independent payment service provider.

An Entry will not normally be treated as valid until the applicable payment has been successfully authorised and the Entry has been recorded by the Platform.

Where a payment is declined, reversed, charged back, identified as fraudulent or otherwise not successfully completed, the corresponding Entry may be cancelled or declared invalid.

6. RAFFCLUB PLATFORM FEE

Where stated at checkout, RaffClub will charge a Platform Fee of £1 per qualifying transaction processed through the Platform.

The Platform Fee is charged in addition to the applicable Entry or ticket payment.

For example:

Entry or ticket payment: £10

RaffClub Platform Fee: £1

Total payable: £11

The Platform Fee will be disclosed before the Entrant completes the transaction.

The Platform Fee is payable to and retained by RaffClub in connection with the technology, payment processing and administrative services provided through the Platform.

The Platform Fee is separate from the Entry or ticket payment and does not form part of the amount raised by the Promoter through paid Entries.

7. FREE POSTAL ENTRY

Where a Promotion provides or is required to provide a free postal entry route, this will be identified on the applicable Promotion Page.

Unless different instructions are expressly stated on the Promotion Page, an Entrant wishing to enter using the free postal entry route must send a postcard or letter by first-class post to the postal address specified on the Promotion Page or otherwise designated by RaffClub for postal Entries.

The postal Entry must clearly state:

• the Entrant's full name;
• the Entrant's RaffClub account or membership number, where applicable;
• the Entrant's home address;
• the Entrant's email address;
• the Entrant's telephone number;
• the name and/or unique reference number of the Promotion;
• confirmation that the Entrant satisfies the eligibility requirements applicable to the Promotion; and
• the Entrant's signature and date.

Unless otherwise stated on the Promotion Page, each correctly completed and separately posted postal request constitutes one free Entry.

Each free postal Entry must be submitted separately with the correct postage.

Postal Entries must be received before the applicable closing date. The date of posting does not constitute receipt.

Entrants should allow sufficient time for postal delivery.

Neither RaffClub nor the Promoter is responsible for postal Entries that are lost, delayed, damaged, incorrectly addressed, insufficiently stamped or received after the applicable closing date.

A free postal Entry which does not comply with the applicable requirements may be rejected.

Where both paid and valid free Entries are permitted in a Promotion, each valid Entry will participate in the applicable winner selection process in accordance with the Promotion terms.

No RaffClub Platform Fee will be payable in respect of a valid free postal Entry.

8. OPENING AND CLOSING DATES

The opening and closing dates and times for each Promotion will be stated on the Promotion Page.

Entries received after the applicable closing date and time will not be valid unless the Promotion is lawfully extended in accordance with the applicable Promotion terms.

Neither RaffClub nor the Promoter accepts responsibility for an Entry not being successfully completed due to circumstances outside its reasonable control, including postal delays, internet connectivity, payment failures or technical failures.

9. MAXIMUM ENTRIES

A Promotion may specify a maximum total number of Entries and/or a maximum number of Entries that may be obtained by an individual Entrant.

Where applicable, these limits will be displayed on the Promotion Page.

Entrants must not attempt to circumvent any Entry limits by creating multiple accounts, using false identities or acting in concert with another person.

The Promoter and/or RaffClub may invalidate Entries reasonably believed to have been obtained in breach of an applicable Entry limit.

10. THE PRIZE

The Prize available for each Promotion will be described on the Promotion Page.

The Promoter is responsible for ensuring that the Prize is accurately described and for providing or arranging the fulfilment of the Prize to the Winner.

Unless expressly stated otherwise on the Promotion Page, a Prize is non-transferable and no cash alternative is available.

Where a Promotion Page expressly states that a Prize is guaranteed (where applicable), the Prize will remain payable or deliverable in accordance with the Promotion terms irrespective of the number or value of paid Entries received.

RaffClub is not responsible for funding any shortfall between the amount raised through a Promotion and the cost or stated value of a guaranteed Prize.

Where a Prize is provided, donated, manufactured, fulfilled or delivered by a third party, the Promoter remains responsible for coordinating the fulfilment of the Prize in accordance with the Promotion terms.

Any restrictions, exclusions, expiry dates, travel requirements, availability requirements or other material conditions relating to a Prize should be identified on the Promotion Page.

Unless expressly included within the Prize description, expenses incidental to accepting or using a Prize, including travel, insurance, transfers, food and drink, spending money, taxes and personal expenses, are the responsibility of the Winner.

11. WINNER SELECTION

The winner selection method and applicable draw date will be stated on the Promotion Page.

Where RaffClub's electronic random winner selection technology is used, the Winner will be selected from the valid Entries using the Platform's random winner selection process.

All valid Entries included within the applicable draw will be entered into the winner selection process in accordance with the Promotion terms.

Entrants must not attempt to manipulate, interfere with or compromise the winner selection process.

If a technical error materially affects the integrity of a draw, RaffClub and/or the Promoter may take reasonable remedial action, including rerunning the affected draw where appropriate and lawful.

12. WINNER NOTIFICATION

The Winner will be contacted using the contact information associated with their RaffClub Account and/or the contact information supplied when entering.

The Promotion Page may specify the period within which a Winner must respond.

The Winner must provide any information reasonably required to verify:

• their identity;
• their age;
• their address or residency;
• their eligibility;
• their Entry; and
• any other information reasonably required for lawful Prize fulfilment.

If a Winner cannot be contacted, fails to respond within the applicable timeframe, fails to provide reasonably required verification information or is found to be ineligible, the Promoter may, where permitted by the Promotion terms and Applicable Law, treat the Prize as unclaimed and select an alternative Winner.

13. WINNER ANNOUNCEMENT

The Promoter may be required to publish or make available information demonstrating that a valid award has taken place.

The RaffClub platform will show the winners’ full name on the completed draw page.

Where legally required, the Promoter and or RaffClub may nevertheless be required to provide Winner information to a regulator or competent authority, including the Advertising Standards Authority.

14. PRIZE FULFILMENT

The Promoter is responsible for ensuring that the Prize is provided to the Winner in accordance with the Promotion Page and these Terms.

The Winner must reasonably cooperate with the Promoter in connection with Prize delivery, collection, redemption or transfer.

This may include providing information reasonably required to arrange delivery, verify eligibility, book an experience or otherwise facilitate Prize fulfilment.

Where a third party supplies or delivers the Prize, the Promoter may provide relevant Winner information to that third party to the extent reasonably necessary to fulfil the Prize and in accordance with Applicable Data Protection Law.

RaffClub may provide technology or administrative tools to assist the Promoter and Winner with Prize fulfilment but, unless RaffClub is expressly identified as the Promoter, RaffClub does not become responsible for supplying or fulfilling the Prize merely because the Promotion uses the RaffClub Platform.

15. PRIZE PROBLEMS AND COMPLAINTS

If a Winner experiences a problem concerning the availability, delivery, redemption or fulfilment of a Prize, the Winner should contact the Promoter using the contact information provided on the Promotion Page.

The Promoter is responsible for investigating and resolving Prize fulfilment issues.

RaffClub may, where appropriate, provide reasonable technical or administrative assistance in communications between a Winner and Promoter.

Any such assistance does not transfer responsibility for the Prize or Promotion from the Promoter to RaffClub.

Nothing in these Terms affects any statutory rights an Entrant or Winner may have.

16. CANCELLATION, SUSPENSION OR AMENDMENT

A Promotion may only be cancelled, suspended, extended or materially amended where permitted by Applicable Law and where reasonably necessary.

Circumstances may include:

• technical failure;
• fraud or suspected fraud;
• unlawful activity;
• regulatory requirements;
• failure of the Promoter to maintain a required licence or registration;
• material problems concerning the Prize;
• circumstances outside the reasonable control of the Promoter or RaffClub; or
• circumstances where continuing the Promotion would be unlawful, misleading or materially unfair to Entrants.

Where a Promotion is cancelled and Entrants are legally entitled to refunds, appropriate refunds will be processed or facilitated.

Neither RaffClub nor the Promoter will amend a Promotion in a manner that unfairly disadvantages Entrants contrary to Applicable Law.

17. REFUNDS

Except where required by Applicable Law or expressly provided in the applicable Promotion terms, Entries are not ordinarily refundable once successfully submitted.

A refund may be made or facilitated where:

• a Promotion is cancelled;
• required by Applicable Law;
• a payment has been taken in error;
• a transaction is fraudulent;
• the Prize cannot lawfully or properly be provided;
• required by a payment provider; or
• another material error affecting the transaction has occurred.

Where an Entry Payment is refunded, the corresponding Entry may be cancelled and will not participate in the Promotion.

18. FRAUD AND PROHIBITED CONDUCT

Entrants must not:

• provide false or misleading information;
• enter using another person's identity without authority;
• manipulate or attempt to manipulate a Promotion;
• interfere with winner selection;
• use automated systems or bots to obtain Entries;
• create multiple accounts to circumvent Entry restrictions;
• engage in fraudulent payment activity;
• abuse a free entry method;
• interfere with the operation or security of the RaffClub Platform; or
• use the Platform or a Promotion for unlawful purposes.

RaffClub and/or the Promoter may investigate suspected abuse and may invalidate affected Entries, suspend an Account, withhold a Prize pending investigation or take other reasonable action permitted by Applicable Law.

19. RAFFCLUB ACCOUNTS

Where an Entrant is required to create a RaffClub Account, the Entrant must provide accurate and current information.

Entrants are responsible for maintaining the confidentiality and security of their login credentials.

Entrants must promptly notify RaffClub if they believe their Account has been accessed without authorisation.

An Entrant must not allow another person to use their Account to circumvent Promotion requirements.

RaffClub may suspend or restrict an Account where it reasonably suspects fraud, unauthorised access, misuse or material breach of these Terms.

20. TECHNOLOGY AND PLATFORM AVAILABILITY

RaffClub will use reasonable efforts to maintain the availability and security of the Platform but does not guarantee that the Platform will operate continuously or without error.

The Platform may occasionally be unavailable due to maintenance, upgrades, telecommunications failures, third-party service failures, cyber incidents or circumstances outside RaffClub's reasonable control.

Entrants are responsible for ensuring they have appropriate equipment, internet access and sufficient time to complete an Entry before the applicable closing time.

Where a material technical failure affects the fairness or integrity of a Promotion, RaffClub and the Promoter may take reasonable remedial action.

21. THIRD-PARTY SERVICES

The Platform may use independent third parties to provide services including payment processing, identity verification, hosting, communications and fraud prevention.

RaffClub does not control independent third-party services and cannot guarantee their uninterrupted availability.

Entrants may be required to comply with separate terms imposed by an applicable third-party service provider.

22. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

To the extent permitted by law, RaffClub will not be responsible for loss or damage arising from:

• the Promoter's failure to comply with Applicable Law;
• inaccurate or misleading information supplied by the Promoter;
• the Promoter's failure to provide or fulfil a Prize;
• the acts or omissions of an independent Prize supplier;
• circumstances outside RaffClub's reasonable control;
• failures of independent third-party services;
• an Entrant's failure to keep Account credentials secure; or
• an Entrant's failure to comply with these Terms or the Promotion-specific terms.

Nothing in this Section affects an Entrant's statutory rights.

23. PERSONAL DATA

Personal information will be processed in accordance with applicable data protection legislation and the relevant privacy information made available to Entrants.

RaffClub's processing of personal information is described in the RaffClub Privacy Policy.

The Promoter may also process Entrant information in connection with operating the Promotion and fulfilling the Prize and is responsible for its own compliance with applicable data protection legislation.

Where an Entrant becomes a Winner, relevant personal information may be provided to the Promoter and, where reasonably necessary, to a third party responsible for delivering or fulfilling the Prize.

Marketing communications will only be sent in accordance with Applicable Law.

24. INTELLECTUAL PROPERTY AND PLATFORM USE

RaffClub and its licensors retain all intellectual property rights in the RaffClub Platform, including its software, technology, databases, interfaces, designs, branding and winner selection technology.

Entrants may use the Platform only for lawful personal use in accordance with these Terms.

Entrants must not copy, reproduce, reverse engineer, interfere with, scrape or otherwise exploit the RaffClub Platform except where permitted by law.

The RaffClub name, logo and associated branding and trade marks may not be used without RaffClub's prior permission except where otherwise permitted by law.

25. CHANGES TO THESE TERMS

RaffClub may update these standard Terms from time to time to reflect changes in the Platform, Applicable Law, regulatory requirements, security requirements or the way in which RaffClub provides its technology.

The Terms applicable to an Entry will ordinarily be those in force when the Entry is made.

A material change will not ordinarily be applied retrospectively where doing so would materially and unfairly disadvantage an Entrant.

26. GENERAL

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

A failure or delay by RaffClub or the Promoter in exercising a right does not constitute a waiver of that right.

These Terms do not limit any rights an Entrant has which cannot lawfully be limited or excluded.

27. GOVERNING LAW AND JURISDICTION

These Terms and each Promotion are governed by the laws of England and Wales, subject to any mandatory rights available to Entrants under Applicable Law.

If you are resident in England or Wales, the courts of England and Wales will have jurisdiction.

If you are resident in Scotland or Northern Ireland, you may also be entitled to bring proceedings in the courts of the jurisdiction in which you reside.

28. CONTACT DETAILS

Promotion enquiries: Questions concerning a particular Promotion, its Prize, eligibility requirements or Prize fulfilment should be directed to the Promoter identified on the relevant Promotion Page.

RaffClub Platform enquiries: Questions concerning the RaffClub Platform, Account or technical issues may be directed to RaffClub Limited, 2nd Floor, Maritime Place, Quayside, Chatham Maritime, Kent ME4 4QZ. Company Number: 16045870. Email: enquiries@raffclub.com. Website: www.raffclub.com.